Request Process
We offer a state-of-the-art tenant’s portal where tenants can submit maintenance requests in just a few clicks. Once submitted, our team will evaluate the request and arrange a site visit to address your maintenance issue as soon as possible.
It is important to note that tenants may be obligated to pay for repairs or damages that are deemed not to be due to normal wear and tear. It is at the discretion of the property manager as the intermediary to determine whether the owner of the property or tenant is obligated to pay for repairs.
We recognize that some maintenance issues require immediate attention. For this reason, we have established specific guidelines for maintenance emergencies that require immediate action. Some examples of maintenance emergencies include broken plumbing fixtures, electrical issues, and sewer problems. For gas leaks, please call your utility company as soon as possible.
Some minor maintenance duties are the sole responsibility of the tenants themselves. These responsibilities include changing light bulbs, plumbing clogs, pest control, and changing batteries on smoke detectors, etc. Any damages caused by the tenant will be their responsibility and they will be charged for the total repair cost.
Not all maintenance issues require immediate attention. Issues such as refrigerators not cooling, dripping faucets, and stove or dishwasher problems are considered non-emergency maintenance services. These issues will be addressed within our standard business hours. For any non-emergency maintenance request, please utilize our maintenance software to submit requests.
Cleaning your home regularly is one of the simplest yet most effective ways to prevent any maintenance issues from arising. Simple tasks such as vacuuming your carpets, dusting your furniture, and wiping down countertops can go a long way in maintaining your home’s condition. Regular cleaning prevents dust and mildew buildup, which in turn helps keep your home’s air quality healthy.
As a tenant, plumbing issues such as clogged drains and leaky faucets can be a significant headache. Always be keen on the water flow and monitor the plumbing systems closely. Keep an eye out for any signs of trouble such as slow drainage, water pooling in your sink or shower, or a leak under a sink. Regular check-ins with the plumbing system can help prevent any significant issues from developing.
Proper ventilation is crucial to keep your home in excellent condition. Proper ventilation prevents excess humidity in the home, which causes mold growth. Ensure that you use kitchen and bathroom ventilators to remove any excess moisture from the air. This will help prevent any mold growth and keep your home’s air quality healthy.
Regular inspections are essential in ensuring that everything in the home is working correctly. Inspecting your home thoroughly and regularly will help you identify any potential issues before they turn into significant maintenance problems. Inspections include checking windows and doors, the HVAC system, roof leaks, and more.
Appliances such as the washer, dryer, and dishwasher are often the culprits of maintenance issues in the home. Knowing how to operate these appliances correctly and taking proper care of them can help keep your home in excellent condition. Check the user manual for the proper use and maintenance procedures to ensure that the appliances function optimally.
Finally, it’s essential to keep a record of any maintenance issues you’ve encountered in the past. Keeping records of maintenance issues helps you identify any recurring problems and find ways to prevent them from happening again. This information can also be useful when communicating with your property manager about any significant issues that you’ve encountered.