Have an issue? Let's fix it. Here's everything you need to know about submitting requests, handling emergencies, and keeping your home in great shape.
At VPMG Property Management, we take maintenance seriously. Our goal is to keep your rental safe, comfortable, and well-maintained — and that starts with making it easy to report issues and get them resolved quickly.
For routine issues, use the online tenant portal to submit a request. It creates a permanent record, allows you to upload photos or videos, and lets you track the status in real time. For emergencies, call us directly — we're available 24/7.
We'd rather hear from you early than have a small issue turn into a bigger problem. When in doubt, report it.
Submit a Request →Submit, track, and communicate about requests through Rentvine anytime.
Call (360) 803-2002 any time for emergencies — day, night, or weekends.
Standard repairs are scheduled and completed within one week.
We always provide advance notice before a contractor enters your unit.
Lightbulbs, batteries, air filters, drain maintenance, general cleanliness, trash disposal, and yard upkeep (if in lease) fall on the tenant.
Evacuate and contact NW Natural at (800) 422-4012 before calling us.
Submit online — typically resolved within 5–7 business days
For routine issues that don't pose an immediate risk, use the tenant portal. Examples include:
Dripping faucet or slow drain
Running toilet
Broken appliance (not the only cooking source)
Cosmetic issues — peeling paint, sticky hinges
Garbage disposal or exterior lighting
Call immediately — available 24/7
If there's an immediate risk to health, safety, or serious property damage, call us right away. Do not wait. Examples include:
Burst pipe, active flooding, or sewage backup
Complete loss of heat (below 45°F outside)
Electrical hazard — sparking outlets, burning smell
Broken exterior lock leaving the unit unsecured
Smoke or CO alarm (evacuate and call 911 first)
Gas leak? Evacuate and contact NW Natural at (800) 422-4012 before calling us.
Vacuuming, dusting, and wiping down surfaces prevents dust and mildew buildup, protects air quality, and extends the life of your home's finishes and appliances. A clean home is easier to maintain long-term.
Watch for slow drains, water pooling, or drips under sinks — these are early signs of a developing problem. Report them through the portal before they escalate. Know where your main water shut-off is before a leak starts.
Replace your HVAC air filter every 6 months. A clogged filter is one of the most common causes of HVAC failure. This is a tenant responsibility — a small task that prevents a costly repair.
Use kitchen and bathroom exhaust fans whenever cooking or showering. Proper ventilation removes excess moisture, which is the primary cause of mold growth. If you notice mold starting to appear, report it immediately — do not paint over it.
Refer to the user manual for your washer, dryer, and dishwasher to operate them correctly. Clean lint traps after every dryer cycle. Avoid overloading appliances. Proper use prevents the majority of appliance-related maintenance calls.
In cold weather, open cabinet doors under sinks along exterior walls to let warm air reach pipes. If you'll be away in winter, keep the thermostat at 55°F or above. A burst pipe in freezing weather is one of the most damaging — and preventable — emergencies.
Some minor maintenance tasks are the tenant's responsibility under your lease. These are small, routine items that keep the property in good working order:
Replace standard bulbs and smoke/CO detector batteries. If a detector chirps, replace the battery immediately — never remove the unit.
Replace every 6 months. A clogged filter is the #1 cause of HVAC failure.
Use drain strainers to catch hair and debris. Treat slow drains with approved cleaners before they clog completely.
Maintain reasonable cleanliness to prevent pest infestations, mold growth, and premature wear of surfaces and appliances.
Dispose of trash on schedule and follow bin placement requirements in your area.
If your lease assigns yard upkeep to the tenant, this includes mowing, basic weed control, and keeping the area free of debris.
We hold our contractors to defined response standards so you always know what to expect:
Contractor on-site or solution underway within hours of reporting.
Issues affecting habitability (failed fridge, struggling HVAC, etc.).
Standard repairs submitted through the portal. Complex jobs may take longer.
Property Access: Washington State law requires at least 24 hours' notice before we enter your unit for non-emergency repairs — and we always honor this. For true emergencies, a contractor may need to enter without advance notice, but we will notify you as quickly as possible.