Introduction
VPMG Property Management ("VPMG," "we," "us," or "our"), a trade name of Vancouver Property Group LLC, is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through our website at propertymanagementvancouverwa.com, how we use it, who we share it with, and what rights you have regarding your information.
By using our website or submitting information to us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or submit personal information to us.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you fill out a contact form, request a rent analysis, or otherwise communicate with us through the website, you may provide us with:
- Your name and contact information (email address, phone number)
- Your property address or the address of a rental property you are inquiring about
- Information about your inquiry, such as whether you are a property owner seeking management or a prospective tenant
- Any other information you choose to include in a message to us
Information Collected Automatically
When you visit our website, certain information is collected automatically by our hosting and analytics infrastructure, including:
- IP address and approximate geographic location (city or region level)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited, time spent on each page, and navigation path
- Referring website (the site you came from before arriving at ours)
- Search terms used to find our website
This information is collected through server logs and analytics cookies. It is used in aggregate form to understand how visitors use our site and to improve the content and structure of our pages. We do not use this data to identify individual visitors.
Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and gather analytics data. For a detailed explanation of the cookies we use, please see our Cookie Policy.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiry or service request
- Provide a free rent analysis if requested
- Contact you about our property management services
- Send follow-up communications about your inquiry
- Improve our website, services, and client communications
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not send unsolicited mass marketing emails. If you contact us and we respond to your inquiry, we may follow up periodically, but we will honor any request to stop communications.
Third-Party Services
VPMG uses a limited number of third-party platforms to operate our business and website. These services may receive or process information related to your use of our site or your relationship with us:
Rentvine Property Management Software
Tenant and owner portals are hosted by Rentvine (rentvine.com), a third-party property management platform. If you submit a rental application, make a payment, or communicate through the tenant or owner portal, that information is handled by Rentvine in accordance with their privacy policy. VPMG has no control over Rentvine's data practices. We encourage you to review Rentvine's privacy policy before submitting sensitive information through their portal.
Email Communications
We use standard email services for business communications. Emails you send to info@vancouverpmg.com are stored in our business email system. We do not use bulk email marketing platforms unless you have specifically opted in to receive email updates from us.
Website Analytics
We may use a web analytics service such as Google Analytics to understand aggregate traffic patterns on our website. Analytics data is anonymized and used only to improve our website. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-on (available at tools.google.com/dlpage/gaoptout).
Hosting Provider
Our website is hosted on a third-party server infrastructure. Our hosting provider may have access to server logs containing IP addresses and page requests as part of normal hosting operations. This data is not used to identify or contact visitors.
Data Retention
We retain the personal information you submit to us for as long as is reasonably necessary to respond to your inquiry and maintain business records in accordance with applicable law. If you become a client (property owner or tenant), information related to your account will be retained in accordance with our record-keeping obligations under Washington State law. If you submitted an inquiry but did not become a client, we typically retain your contact information for up to two years, after which it is deleted from our active records.
Data Security
We take reasonable precautions to protect personal information submitted to us, including secure email transmission and HTTPS encryption on our website. However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to or from our website, and we encourage you to exercise caution when submitting sensitive information online.
Children's Privacy
Our website and services are directed to adults (18 years of age and older). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to our legal record-keeping obligations)
- Opt out of future communications from us at any time
To exercise any of these rights, contact us at info@vancouverpmg.com or by mail at VPMG Property Management, 4305 NE Thurston Way, Suite D, Vancouver, WA 98662. We will respond to verifiable requests within a reasonable time.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
VPMG Property Management
4305 NE Thurston Way, Suite D
Vancouver, WA 98662
Phone: (360) 803-2002
Email: info@vancouverpmg.com